How are orders split?
An order can be sent in many parts. This is known as splitting the order. There are several ways to split an order:
- Splitting backorders
- Splitting backorders for specific suppliers
- Splitting by value
- Splitting between warehouses
- Splitting off large products
- Manually via the MontaPortal
- What about the feedback to the webshop for split orders?
1. Splitting backorders
For a channel, it is possible to activate the option to split backorders. This option can also be activated for a specific order via the link. Any items that are already in stock can be shipped immediately. Items that are currently out of stock can be shipped later. The split is performed during the backorder check.
Take care when activating the option to automatically split backorders. This can result in a large number of separate orders. The backorders of new stock are checked every three minutes. In other words, if you have a backorder with fifty lines and a product is linked to a location every five minutes, this will result in fifty separate orders. We are working on adding a button that clients can use to split backorders at a time of their choosing.
2. Splitting backorders for specific suppliers
During the backorder check, the system checks whether there is sufficient available stock to process an order. The following steps are also taken:
- Added products that cannot cause a backorder are removed
- If it was specified that an order cannot become a backorder, any products that are not in stock will be removed from the order
- Splitting products from suppliers to a different warehouse if this option was activated for the supplier
- Splitting products in backorder to a separate order if this option was activated for the supplier. Setting the separate order to shipped (dropship) if this option was activated for the supplier.
- Moving or splitting the order to a warehouse with stock.
- Transferring stock from the wholesaler
Splitting backorders: per channel and order, it is possible to specify whether backorders should be split. The backorder check is performed at the following moments:
- When verifying an order
- Circa three minutes after new stock of a product was inbound, all backorders of that product are checked
- All backorders are checked every couple of hours
3. Splitting by value
To split high-value orders into multiple orders, each with a lower value. To avoid high import duties. This option can be set in the MontaPortal.
4. Splitting between warehouses
Stock may be stored in multiple warehouses. It is also possible to ship orders out of multiple warehouses. To that end, there are two options that can be activated for a client:
- Transfer orders to a warehouse where the stock is
- Split orders to a warehouse where the stock is
With option 1, the order stays together. With option 2, the order is split if the ordered products are stored in different warehouses. A channel must be made in each warehouse. The transfer/split is performed during the backorder check. When checking what warehouses have in stock, transit stock is also taken into account because it will be available again before long.
5. Splitting off large products
It is possible to automatically split off large products into separate orders. This is done because single-item orders (S orders) can be processed more efficiently. This option must be set for each client. It is possible, per warehouse, to specify the dimensions above as to which products should be split into a separate order.
Manually via the MontaPortal
The client can manually split a backorder via the MontaPortal.
Split invoice information as well
To avoid the situation where a split order has no invoice information anymore (which is needed for customs shipments), there is an option to split the invoice as well. This option can be activated in the MontaPortal. It is disabled by default because MontaWMS does not want to manipulate financial information without a client’s consent.