{"id":3156,"date":"2023-03-01T13:41:20","date_gmt":"2023-03-01T13:41:20","guid":{"rendered":"https:\/\/montawms.com\/nl\/?page_id=3156"},"modified":"2025-10-21T06:57:39","modified_gmt":"2025-10-21T06:57:39","slug":"welke-retour-redenen-zijn-er","status":"publish","type":"page","link":"https:\/\/montawms.com\/nl\/kennisbank\/retouren\/welke-retour-redenen-zijn-er\/","title":{"rendered":"Welke retour redenen zijn er?"},"content":{"rendered":"<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-c2a98d6 stk-block-background stk--has-background-overlay\" data-block-id=\"c2a98d6\"><style>.stk-c2a98d6 {background-color:#009de0 !important;background-image:url(https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Welke-retour-redenen-zijn-er.webp) !important;min-height:510px !important;align-items:center !important;margin-bottom:0px !important;display:flex !important;}.stk-c2a98d6:before{background-color:#009de0 !important;opacity:0.8 !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-c2a98d6-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0dfa6eb\" data-v=\"4\" data-block-id=\"0dfa6eb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0dfa6eb-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-0dfa6eb-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0c364f8\" id=\"strong-welke-retour-redenen-zijn-er-strong\" data-block-id=\"0c364f8\"><style>.stk-0c364f8 .stk-block-heading__text{font-size:45px !important;color:var(--theme-palette-color-8, #ffffff) !important;}@media screen and (max-width:999px){.stk-0c364f8 .stk-block-heading__text{font-size:45px !important;}}<\/style><h1 class=\"stk-block-heading__text has-text-color has-text-align-center\"><strong>Welke retour redenen zijn er?<\/strong><\/h1><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Retour redenen<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Een klant kan zijn eigen set van retour redenen aanmaken. Dit kan op de Montaportal. Als een klant geen eigen redenen heeft worden de standaard retour redenen van Monta gebruikt. De retour redenen van de klant worden alleen gebruikt bij retouren die door de ontvanger retour gestuurd zijn. Bij &#8216;onbestelbare&#8217; retouren wordt altijd de Monta retour redenen gebruikt. Dit zijn:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Onbekend adres<\/li>\n\n\n\n<li>Geweigerd door bewoner<\/li>\n\n\n\n<li>Niet thuis \/ niet afgehaald<\/li>\n\n\n\n<li>Verhuisd<\/li>\n\n\n\n<li>Beschadigde verzendverpakking<\/li>\n\n\n\n<li>Geweigerd bij douane<\/li>\n\n\n\n<li>Anders \/ Onbekend<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Subredenen<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Het is mogelijk om in de Montaportal een retourreden aan te maken en deze vervolgens als subreden aan een retourreden te koppelen. Je kunt dus bijv. een retourreden aanmaken dat het product te klein is met als sub redenen een verdere specificatie. Onderstaande is als voorbeeld, ik heb als hoofd reden \u201cHet product is te klein\u201d aangemaakt, met een aantal subredenen.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"496\" height=\"176\" src=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Retour-redenen.png\" alt=\"Retour redenen\" class=\"wp-image-3158\" title=\"\" srcset=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Retour-redenen.png 496w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Retour-redenen-300x106.png 300w\" sizes=\"auto, (max-width: 496px) 100vw, 496px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Bij het aanmaken of bewerken van een retourreden kan de \u201cMain reason\u201d opgegeven worden. Zodra dit gedaan wordt is de retourreden die je bewerkt een subreden van de geselecteerde main reason.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"717\" height=\"158\" src=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Redenen-retour.png\" alt=\"\" class=\"wp-image-3159\" title=\"\" srcset=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Redenen-retour.png 717w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Redenen-retour-300x66.png 300w\" sizes=\"auto, (max-width: 717px) 100vw, 717px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Als dit aangemaakt is krijgt de consument in de <a href=\"https:\/\/montawms.com\/nl\/wms-software\/retourportaal\/\" data-type=\"link\" data-id=\"https:\/\/montawms.com\/nl\/wms-software\/retourportaal\/\">RMA<\/a> in eerste instantie de hoofdredenen te zien, met vervolgens een extra keuze voor de subreden. Dit ziet er als volgt uit:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"552\" height=\"398\" src=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Wat-is-een-retour-reden.png\" alt=\"\" class=\"wp-image-3160\" title=\"\" srcset=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Wat-is-een-retour-reden.png 552w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Wat-is-een-retour-reden-300x216.png 300w\" sizes=\"auto, (max-width: 552px) 100vw, 552px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"561\" height=\"302\" src=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Retourreden.png\" alt=\"Retourreden\" class=\"wp-image-3161\" title=\"\" srcset=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Retourreden.png 561w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Retourreden-300x161.png 300w\" sizes=\"auto, (max-width: 561px) 100vw, 561px\" \/><figcaption class=\"wp-element-caption\">De subreden is de reden die je vervolgens terugziet in de retouraanmelding.<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"707\" height=\"153\" src=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Retouraanmelding.png\" alt=\"Aanmelding retour\n\" class=\"wp-image-3162\" title=\"\" srcset=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Retouraanmelding.png 707w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/03\/Retouraanmelding-300x65.png 300w\" sizes=\"auto, (max-width: 707px) 100vw, 707px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-3f4bb50 stk-block-background\" data-block-id=\"3f4bb50\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-3f4bb50-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-f6677ff\" data-v=\"4\" data-block-id=\"f6677ff\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-f6677ff-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-f6677ff-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk--hide-desktop stk-block stk-60ac2b3\" data-block-id=\"60ac2b3\"><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-4896\" src=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms.webp\" width=\"1500\" height=\"1000\" alt=\"Magazijn van de toekomst wms\" title=\"\" srcset=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms.webp 1500w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms-300x200.webp 300w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms-1024x683.webp 1024w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms-768x512.webp 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-59c40f3\" data-block-id=\"59c40f3\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-59c40f3-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk--hide-tablet stk--hide-mobile stk-block stk-43e87c6\" data-v=\"4\" data-block-id=\"43e87c6\"><style>.stk-43e87c6 {align-self:center !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-43e87c6-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-43e87c6-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-0df1774\" data-block-id=\"0df1774\"><style>.stk-0df1774 .stk-img-wrapper{aspect-ratio:1\/1 !important;height:auto !important;}@media screen and (max-width:999px){.stk-0df1774 .stk-img-wrapper{height:auto !important;}}@media screen and (max-width:689px){.stk-0df1774 .stk-img-wrapper{height:auto !important;}}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-4896\" src=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms.webp\" width=\"1500\" height=\"1000\" alt=\"Magazijn van de toekomst wms\" title=\"\" srcset=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms.webp 1500w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms-300x200.webp 300w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms-1024x683.webp 1024w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2023\/05\/Magazijn-van-de-toekomst-wms-768x512.webp 768w\" sizes=\"auto, (max-width: 1500px) 100vw, 1500px\" \/><\/span><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-cd59719\" data-v=\"4\" data-block-id=\"cd59719\"><style>.stk-cd59719 {align-self:center !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-cd59719-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-cd59719-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-20c6715\" data-block-id=\"20c6715\"><style>.stk-20c6715 .stk-block-text__text{font-size:35px !important;}@media screen and (max-width:999px){.stk-20c6715 .stk-block-text__text{font-size:35px !important;}}<\/style><p class=\"stk-block-text__text\"><strong>Het magazijn van de toekomst<\/strong><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-b6a050a\" data-block-id=\"b6a050a\"><p class=\"stk-block-text__text\">Ons WMS is gebouwd op basis van de praktijk. Het draait ook in onze eigen fulfilment vestigingen. Kom langs om de software in het echt aan het werk te zien.<\/p><\/div>\n\n\n\n<div class=\"wp-block-leadin-hubspot-form-block\">\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 143977985,\n\t\t\t\t\t\t\t\t\tformId: \"a0f25f7d-dd5b-4c3c-b2e5-9a95b3d8e133\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1776318339000-6784577213\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1776318339000-6784577213\"><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-89528c2\" data-block-id=\"89528c2\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Welke retour redenen zijn er? Retour redenen Een klant kan zijn eigen set van retour redenen aanmaken. Dit kan op de Montaportal. Als een klant geen eigen redenen heeft worden de standaard retour redenen van Monta gebruikt. De retour redenen van de klant worden alleen gebruikt bij retouren die door de ontvanger retour gestuurd zijn. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":438,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","content-type":"","footnotes":""},"class_list":["post-3156","page","type-page","status-publish","hentry"],"blocksy_meta":[],"ams_acf":[],"_links":{"self":[{"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages\/3156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/comments?post=3156"}],"version-history":[{"count":2,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages\/3156\/revisions"}],"predecessor-version":[{"id":12970,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages\/3156\/revisions\/12970"}],"up":[{"embeddable":true,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages\/438"}],"wp:attachment":[{"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/media?parent=3156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}