{"id":627,"date":"2022-11-21T10:27:38","date_gmt":"2022-11-21T10:27:38","guid":{"rendered":"https:\/\/montawms.com\/nl\/?page_id=627"},"modified":"2025-03-18T10:27:34","modified_gmt":"2025-03-18T10:27:34","slug":"hoe-een-retour-opvolgen","status":"publish","type":"page","link":"https:\/\/montawms.com\/nl\/kennisbank\/retouren\/hoe-een-retour-opvolgen\/","title":{"rendered":"Hoe een retour opvolgen?"},"content":{"rendered":"<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-c2a98d6 stk-block-background stk--has-background-overlay\" data-block-id=\"c2a98d6\"><style>.stk-c2a98d6 {background-color:#009de0 !important;background-image:url(https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2022\/11\/Retour-opvolgen.webp) !important;min-height:510px !important;align-items:center !important;margin-bottom:0px !important;display:flex !important;}.stk-c2a98d6:before{background-color:#009de0 !important;opacity:0.8 !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-c2a98d6-column alignwide\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-0dfa6eb\" data-v=\"4\" data-block-id=\"0dfa6eb\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-0dfa6eb-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-0dfa6eb-inner-blocks\">\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0c364f8\" id=\"strong-hoe-een-retour-opvolgen-strong\" data-block-id=\"0c364f8\"><style>.stk-0c364f8 .stk-block-heading__text{font-size:45px !important;color:var(--theme-palette-color-8, #ffffff) !important;}@media screen and (max-width:999px){.stk-0c364f8 .stk-block-heading__text{font-size:45px !important;}}<\/style><h1 class=\"stk-block-heading__text has-text-color has-text-align-center\"><strong>Hoe een retour opvolgen?<\/strong><\/h1><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Retouren opvolgen<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Een geregistreerde retour wordt getoond op de Montaportal met de status dat deze nog opgevolgd moet worden. De consument moet namelijk een vervangend product krijgen, zijn of haar geld terugkrijgen, of iets dergelijks. Het opvolgen van retouren kan per stuk of voor meerdere retouren tegelijk (bulk).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Automatisch refunden<\/strong><br>Het is ook mogelijk om de refund (het aankoopbedrag terugstorten naar de consument) automatisch te doen als de klant de retour op opvolgstatus \u201cPlease refund\u201d zet. Dit kan alleen voor de platforms waarmee we een refund koppeling hebben.<\/p>\n\n\n\n<div class=\"wp-block-stackable-columns alignfull stk-block-columns stk-block stk-afd0150 stk-block-background\" data-block-id=\"afd0150\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-afd0150-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-77de07a\" data-v=\"4\" data-block-id=\"77de07a\"><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-77de07a-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-77de07a-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk--hide-desktop stk-block stk-9c9e12c\" data-block-id=\"9c9e12c\"><style>.stk-9c9e12c .stk-img-wrapper img{object-position:20% 52% !important;}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-7853\" src=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta.webp\" width=\"2000\" height=\"1333\" alt=\"Magazijnsoftware MontaWMS\" title=\"\" srcset=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta.webp 2000w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta-300x200.webp 300w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta-1024x682.webp 1024w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta-768x512.webp 768w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta-1536x1024.webp 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/span><\/figure><\/div>\n\n\n\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-cf5ca68\" data-block-id=\"cf5ca68\"><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-cf5ca68-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk--hide-tablet stk--hide-mobile stk-block stk-d23d39e\" data-v=\"4\" data-block-id=\"d23d39e\"><style>.stk-d23d39e {align-self:center !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-d23d39e-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-d23d39e-inner-blocks\">\n<div class=\"wp-block-stackable-image stk-block-image stk-block stk-329f6b8\" data-block-id=\"329f6b8\"><style>.stk-329f6b8 .stk-img-wrapper{aspect-ratio:1\/1 !important;height:auto !important;}.stk-329f6b8 .stk-img-wrapper img{object-position:22% 55.00000000000001% !important;}@media screen and (max-width:999px){.stk-329f6b8 .stk-img-wrapper{height:auto !important;}}@media screen and (max-width:689px){.stk-329f6b8 .stk-img-wrapper{height:auto !important;}}<\/style><figure><span class=\"stk-img-wrapper stk-image--shape-stretch\"><img loading=\"lazy\" decoding=\"async\" class=\"stk-img wp-image-7853\" src=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta.webp\" width=\"2000\" height=\"1333\" alt=\"Magazijnsoftware MontaWMS\" title=\"\" srcset=\"https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta.webp 2000w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta-300x200.webp 300w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta-1024x682.webp 1024w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta-768x512.webp 768w, https:\/\/montawms.com\/nl\/wp-content\/uploads\/sites\/2\/2024\/02\/MontaWMS-monta-1536x1024.webp 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/span><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-93ac34d\" data-v=\"4\" data-block-id=\"93ac34d\"><style>.stk-93ac34d {align-self:center !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-93ac34d-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-93ac34d-inner-blocks\">\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-beaebea\" data-block-id=\"beaebea\"><style>.stk-beaebea .stk-block-text__text{font-size:35px !important;}@media screen and (max-width:999px){.stk-beaebea .stk-block-text__text{font-size:35px !important;}}<\/style><p class=\"stk-block-text__text\"><strong>Gratis magazijncheck?<\/strong><\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-fdc9428\" data-block-id=\"fdc9428\"><p class=\"stk-block-text__text\">Je magazijn ook effici\u00ebnter inrichten? MontaWMS komt vrijblijvend bij je langs. Vul hieronder je gegevens in en we nemen contact met je op.<\/p><\/div>\n\n\n\n<div class=\"wp-block-leadin-hubspot-form-block\">\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 143977985,\n\t\t\t\t\t\t\t\t\tformId: \"b9945537-04f5-460e-aa69-85c8f26a8c56\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1778503036000-7712529928\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1778503036000-7712529928\"><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-c43c72e\" data-block-id=\"c43c72e\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Hoe een retour opvolgen? Retouren opvolgen Een geregistreerde retour wordt getoond op de Montaportal met de status dat deze nog opgevolgd moet worden. De consument moet namelijk een vervangend product krijgen, zijn of haar geld terugkrijgen, of iets dergelijks. Het opvolgen van retouren kan per stuk of voor meerdere retouren tegelijk (bulk). Automatisch refundenHet is [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":438,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","content-type":"","footnotes":""},"class_list":["post-627","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"ams_acf":[],"_links":{"self":[{"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages\/627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/comments?post=627"}],"version-history":[{"count":1,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages\/627\/revisions"}],"predecessor-version":[{"id":10759,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages\/627\/revisions\/10759"}],"up":[{"embeddable":true,"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/pages\/438"}],"wp:attachment":[{"href":"https:\/\/montawms.com\/nl\/wp-json\/wp\/v2\/media?parent=627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}