With MontaWMS’ integrated returns module, your customers can easily return their packages. RMA or Return Merchandise Authorisation automatically sets up the most efficient return process for your webshop and processes returns and refunds quickly and correctly. Quickly and easily stay on top of all your returns without any manual actions.
Unique RMA module for webshops
In recent years, the rapid growth of e-commerce and the demand for more webshops has led to an exponential increase of the number of online orders. These days, practically anything can be bought online. With just a few clicks, you can order new clothes, household products, food and so much more – all without ever getting out of your lazy chair. Whatever you need, there’s almost guaranteed to be a webshop that sells it. As the number of online orders continues to grow, so too does the importance of an effective return process. Products may be broken on arrival or the wrong item may be delivered to a customer. The product is too large, too small or does not meet the customer’s wishes for some other reason. You can quickly and efficiently process orders with our RMA module for webshops.
Easily process returns with MontaWMS’ RMA module
Our RMA system allows the customer to take care of some of the administrative workload themselves. The customer logs in to the RMA module with their order number and email address. In this environment, they specify what product(s) they wish to return and for what reason. Instead of returning an item, it is also possible to exchange it. This is ideal if a customer wants to keep the item, albeit in a larger or smaller size or a different colour. In that case, a new order is automatically generated in the system to ensure your customer will quickly have the right product delivered to their door. Once the consumer has filled out the return form, they will receive a digital return label. They simply have to scan this code at a delivery point, after which the package is handed over to a transporter and delivered to your warehouse.
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Each sales channel can be personalised to suit your corporate style
Via our RMA, you can decide what your return policy is. Can customers return their orders for free or do you want to charge a fee? You can set your own return fee. Furthermore, you can specify what transporters you want to work with per sales channel and per country. For example, you can use PostNL, DHL and Budbee for orders in the Netherlands and opt for Deutsche Post for orders in Germany. The RMA portal can be fully personalised to suit your corporate style. Your customers are sure to notice that as well. You can even customise the email template to match your corporate style. For consumers, this will feel familiar and inspire trust. You can create a unique style for each sales channel
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With our RMA system, your customers are automatically kept up to date about the status of their return
Once you have received a return shipment and processed it in your ERP system, your customer will automatically receive an update in the portal. After approving the return, the customer will be notified that the full amount paid for the returned items will be refunded to them in a matter of days or weeks. You can easily make your own connections to popular e-commerce platforms such as Magento, Shopify, Lightspeed and WooCommerce, as well as integrations with the best courier services such as DHL, UPS, GLS, PostNL and DPD. You can begin using MontaWMS’s RMA module immediately without writing a single line of complex code.
- The benefits
- Efficiently process returns
- Implement the return portal yourself in under one hour
- Available in five languages
- Set your own return policy
- Fully customisable to suit your corporate style